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Live Help Chat
More and more e-commerce websites have "Live Help Chat" buttons on their pages. These allow the customers to ask questions about products and services without having to make phone calls - an important consideration when someone is shopping while at the office!
Experience gained by Massmedia has shown that the majority of Live Chat enquiries can be converted into sales by suitably trained personnel.
The customers appreciate the "personal service" aspect, and it is possible for one operative to manage several on-line chat calls simultaneously.Massmedia can set up and train for your Live Chat Systems and even provide you with a live video option, which allows you to broadcast your customer help line to your customers desktop.
There is also a 24-7 "Technical Helpline Service" available via
Cooper Holt Ltd.
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